Shipping Policy

 

Effective Date: November 13, 2025

1. Introduction

At Perfection Plaza LLC (“we,” “us,” or “our”), we are committed to providing a smooth, reliable, and transparent shipping experience for all customers. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through www.PerfectionPlaza.com.

2. Shipping Destinations

Countries We Ship To:

• United States (mainland)

Future Expansion

We plan to expand our shipping capabilities in the future. Please revisit this page periodically for updates.

3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: free shipping available for orders totaling over $200. For orders under $200, a flat fee of $15 will be applied.
• No Hidden Fees:
  All shipping costs (if any) are displayed at checkout. We do not charge additional or surprise fees.

4. Order Processing Time

• Processing Time:
  Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Order Cut-Off Time:
  Orders placed before 4:00 PM EST begin processing the same day.
• Weekend & Holiday Orders:
  Orders placed on weekends or public holidays are processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

• Standard Shipping: Typically 3–5 business days
  Note:
  Delivery estimates may vary due to weather, carrier delays, or other unforeseen factors.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with trusted U.S. carriers, including:

• USPS
• UPS
• FedEx

LTL Freight Carriers (for large/heavy equipment):

• FedEx Freight
• Old Dominion
• XPO Logistics
• Estes Express

Shipment Tracking

All orders include tracking. Tracking details are emailed once your order ships.

Insurance

All shipments are insured against loss or damage. If an issue arises, contact us immediately for assistance.

7. Order Tracking

After shipment, you will receive an email containing:

• Tracking number
• Carrier name
• Tracking link

How to Track Your Order

Visit https://perfectionplaza.com/apps/OrderTracking or the carrier’s website and enter your tracking number.

Need Help?

If you require assistance, contact our support team at:
Support@PerfectionPlaza.com

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:
  If your order is delayed beyond the estimated timeframe, contact us at Support@PerfectionPlaza.com or (888) 288-0027.
• Lost Packages:
  If tracking shows “delivered” but you did not receive the package:
• Confirm the shipping address
• Check with neighbors or building management
• Contact us for further support

8.2 Damaged Packages

If your order arrives damaged:

1. Photograph the packaging and damaged item(s)
2. Contact us within 7 days of delivery at Support@PerfectionPlaza.com

We will arrange a replacement or refund as appropriate.

9. Missing Items

If an item is missing from your order:

• Contact us within 7 days of delivery
• Provide your order number and details

We will investigate and send the missing item(s) or issue a refund as necessary.

10. Return and Refund Policy

• Return Window: 30 days from delivery
• Return Conditions: Items must be unused, undamaged, and in original packaging
• Ineligible Items: Personalized or custom-made items (if applicable)
• Return Shipping Costs: Paid by the customer
• Restocking Fee: 25% (applies to returned items)
• Refund Processing: 5–7 business days after the returned item is received
• Refund Method: Original form of payment

For full details, please review our Return & Refund Policy.

11. Incorrect Address

Please double-check your shipping details before placing an order.

• If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.
• Additional shipping costs may apply.

12. Contact Information

Perfection Plaza LLC
Online-only retailer serving customers nationwide
Shipping from U.S. supplier warehouses

For shipping questions or concerns, contact:

Customer Service Email: Support@PerfectionPlaza.com

Customer Service Phone: (888) 288-0027

Company Address: 3807 Branch Hollow pl, Carrollton, TX 75007,USA

Customer Service Hours: Monday–Friday, 8 AM–4 PM EST

13. Changes to This Shipping Policy

Perfection Plaza LLC reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting on our website. We recommend reviewing this page regularly.

14. Delivery and Installation Coordination

Equipment delivery and installation services are separate services. Installation will only be scheduled after equipment has been successfully delivered to the customer’s location.

Customers are responsible for receiving the shipment and reporting any visible shipping damage before installation is scheduled.

 

Thank you for choosing Perfection Plaza!

We appreciate your business and are committed to delivering exceptional service.