Refund and Returns Policy

Effective Date: November 13, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through Perfection Plaza LLC on our website www.PerfectionPlaza.com (“Website”).
By purchasing from our Website, you agree to the terms outlined in this policy.

2. Contact Information

If you have questions about returns or refunds, please contact our Customer Service team:

Email: Support@PerfectionPlaza.com
Phone: (888) 288-0027
Address:
Perfection Plaza LLC

3807 Branch Hollow pl
Carrollton, TX 75007, USA

Hours: Monday–Friday, 8 AM – 4 PM EST

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in its original condition.
Original Packaging: The item must include all original packaging, accessories, manuals, and tags.
Proof of Purchase: A valid receipt or order number is required.

4. Return Process

4.1 Initiating a Return

To start a return:

Email: Support@PerfectionPlaza.com
Phone: (888) 288-0027
Provide your order number, photos (if applicable), and the reason for your return.

Return Authorization:
Once approved, we will provide:

Return instructions
A Return Merchandise Authorization (RMA) number
A return shipping label (if applicable)

4.2 Preparing Your Return

Package the Item Safely:

Use the original box and packaging.
Include accessories, manuals, parts, and free gifts.

Include Documentation:

RMA number
Return authorization form
Any requested photos or notes

Attach the Return Label:

Print the provided label
Secure it clearly to the package exterior

4.3 Shipping the Return

You must ship the item within 7 days of receiving your return authorization.
Use a trackable carrier such as UPS, FedEx, or USPS.
Keep your tracking number for confirmation.

5. Return Shipping Costs

Return shipping costs are paid by the customer unless the item is defective, damaged, or incorrect.
A 25% restocking fee applies for all non-defective returns.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Must be in unused, undamaged condition with original packaging
Must be reported within 30 days
Refund issued minus 25% restocking fee

6.2 Defective or Damaged Goods

Must be reported within 7 days of delivery
Provide photos or videos
We will offer:

A replacement at no cost, or
A full refund, including return shipping

No restocking fee applies

6.3 Incorrect Product Received

Notify us immediately
We will arrange free return shipping and ensure the correct item is shipped promptly

6.4 Product Never Arrived

Contact us if tracking shows a delay beyond the estimated delivery time
We will open a carrier investigation
If confirmed lost, we will issue a full refund or send a replacement

6.5 Order Cancellation

Before Shipment: 3% cancellation fee will apply to cover payment processing costs
After Shipment: Must follow the standard return process and be subject to restocking fees

7. Exceptions to the Return Policy

The following items cannot be returned or refunded:

Custom or Personalized Items
Perishable Goods (food, flowers, baked items, etc.)
Intimate or Sanitary Goods (underwear, swimwear, personal hygiene items) unless unopened and unused
Gift Cards
Downloadable Software or Digital Products

8. Refunds

8.1 Refund Conditions

Refunds are issued after:

The returned item is received
The item is inspected
Eligibility is confirmed

You will receive an email notifying you of approval or rejection.

8.2 Refund Processing

Refunds are processed to the original payment method
It may take 5–7 business days for us to issue the refund
Your bank or card issuer may take additional time to post the funds (up to 14 days)

8.3 Partial Refunds

Partial refunds may occur if: