FAQ

Last Updated: 2 Aug 2025

Order Processing & Shipping

Q: How long until my order ships?
A: Most orders ship within 1-2 business days. Commercial equipment may require 3-5 days for supplier processing. Delivery typically takes 4-7 business days. Extended lead times are shown on product pages.

Payment Methods

Q: What payment methods do you accept?
A: We accept:
✓ Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
✓ Apple Pay & Google Pay
✓ Wire transfers for commercial orders >$5,000

Return & Cancellation Policy

Q: Can I cancel my order?
A: Yes, with conditions:

Cancel within 24 hours of order confirmation
3% fee applies to cover payment processing
Notify immediately: Support@perfectionplaza.com
Once shipped: Standard return policy applies

Q: What is your return policy?
A: Key points:
✓ 30-day window for all customers
✓ Commercial clients: Proof of non-installation required
✓ Residential: Original packaging mandatory
✓ Restocking fees (5-30%) may apply
➔ Full Refund & Returns Policy

Damaged Products

Q: What if I receive damaged equipment?
A: Follow these steps:

Document damage upon delivery (photos/video)
Note damage on carrier's proof of delivery
Email evidence to Support@perfectionplaza.com within 48 hours
We'll arrange free return & replacement (commercial clients: include RA#)

Placing & Modifying Orders

Q: How do I place an order?
A: Online:

Add items to cart
Complete checkout

Q: Can I modify my order?
A: Only before shipping:

Email Support@perfectionplaza.com with order #
Changes subject to 24-hour cutoff
Supplier processing may prevent modifications

Order Tracking

Q: How do I track my order?
A: You'll receive:

Order confirmation immediately (payment authorization)
Shipping notification with tracking # when carrier scans
Commercial freight orders: Additional LTL tracking details

Taxes & Compliance

Q: Do you charge sales tax?
A: We collect tax:

Where required by law
For all Wyoming shipments
Commercial clients: Provide tax-exempt certificate at checkout

Commercial Client Support

Q: Special requirements for businesses?
A: For commercial orders:
✓ Priority processing
✓ Bulk pricing (>3 units)
✓ Palletized returns
✓ NSF certification documents
Contact Commercial Support: 888-288-0027