Warranty Policy

 

Effective Date: November 13, 2025

1. Manufacturer's Warranty

All products sold by Perfection Plaza LLC are covered by the original manufacturer's warranty. Warranty terms vary depending on the brand and product type. Coverage details such as duration, repair conditions, and limitations can be found in your product’s manual, documentation, or packaging.

If you're unsure of your item’s warranty coverage, please contact our support team:
📧 Email: Support@PerfectionPlaza.com
📞 Phone: +1 (888) 288-0027

2. Product Quality Guarantee

Your satisfaction is our priority. If your item arrives defective, damaged, or malfunctions, we offer a 100% refund or replacement.

To ensure a smooth and fast resolution, please follow these steps:

Upon Delivery:

• Inspect the packaging upon arrival. If you notice any visible damage, even to the box only, note it on the delivery receipt.
• If you could not inspect the package at delivery, mark the receipt with “suspect damage.”

Report the Issue:

• Email us at Support@PerfectionPlaza.comwith clear photos of the damaged product and packaging.
• This helps us quickly process your refund or replacement.

3. Warranty Limitations & Exclusions

Manufacturer warranties typically include defects in materials or workmanship under normal use. However, they do not cover:

• Damage resulting from misuse, improper installation, unauthorized alterations, or neglect
• Environmental or accidental damage
• Normal wear and tear
• Consumable parts (e.g., bulbs, filters, seals) unless stated otherwise
• Commercial misuse when the product is intended for residential use

For exact coverage, always refer to your product’s documentation.

4. Filing a Warranty Claim

To submit a warranty claim:

1. Email Support@PerfectionPlaza.com with:
• Your order number or proof of purchase
• A detailed description of the issue
• Supporting photos or videos, if applicable
2. We will review your claim and may request additional information.
3. If your claim is approved, we will coordinate the next steps, which may include:
• Product repair
• Product replacement
• Refund, depending on the manufacturer’s warranty terms

5. Shipping & Labor Responsibilities

Unless otherwise specified by the manufacturer:

• Customer Responsibility:
• Shipping the product back for inspection or warranty evaluation
• Any installation, removal, or labor costs
• Company Responsibility:
• Shipping costs for sending repair replacements or approved warranty items

6. Non-Transferable Warranty

Most warranties apply only to the original purchaser and cannot be transferred unless explicitly allowed by the manufacturer.

If you need clarification, please refer to your product’s warranty booklet or contact us.

7. Disclaimers & Legal Limitations

• This warranty represents the full extent of our obligations.
• We are not responsible for any incidental, indirect, or consequential damages resulting from use of the product.
• Some states or jurisdictions do not allow limitations on incidental damages, so these limitations may not apply to you.

Contact Information

Perfection Plaza LLC
📞 Phone: +1 (888) 288-0027
📧 Email: Support@PerfectionPlaza.com
🕒 Business Hours: Monday–Friday, 8:00 AM – 4:00 PM EST