Box showed up on the porch a day ahead of the delivery estimate, packaging was solid. The R Nine One looks like it belongs behind a counter, not just sitting on our kitchen counter at home. It runs a bit louder on startup than we expected, settles down once it's up to temp. Drip tray empties less often than our last machine thanks to the bigger reservoir.

Steam wand on the R Nine One produces actual microfoam, not just warmed up milk like our old machine!

Had a question about the drain routing and support answered it same day. Delivery window was tighter than we expected for a freight shipment, driver called thirty minutes out. Support walked us through the water line hookup over the phone, no wasted trip from our plumber. Moving the heat load outside with the RC100G40 made a real difference in our mechanical room temperature.

The CIM0836FR hasn't missed a cycle since we hooked it up, even on our busiest nights at the country club kitchen. Delivery window was tighter than we expected for a freight shipment, driver called thirty minutes out.

Every batch out of the CIM1136HA90 comes out the same size, no more soft or hollow cubes like our old cuber threw. Had a question about the drain routing and support answered it same day. Manual is pretty bare bones on the electrical spec, had to call in to confirm breaker size. Scoop and legs were boxed inside the unit, easy to miss if you're not looking.

No liftgate on the BOL by mistake but the sushi counter sorted it out with the carrier before delivery day. Delivery window was tighter than we expected for a freight shipment, driver called thirty minutes out. Every batch out of the CIM0636HA comes out the same size, no more soft or hollow cubes like our old cuber threw. Packaging could've used a bit more corner protection but nothing was actually damaged. First cycle throws a few cloudy cubes until the water lines settle, normal from what support told us.

Support was patient answering our electrician's voltage questions before install. Deck plates are thick and hold heat evenly across the whole chamber.

Unit showed up strapped to a pallet with the coil fins protected, no damage after the freight trip. We're three months in and it's still cranking out full batches every cycle during the rush. Support walked us through the water line hookup over the phone, no wasted trip from our plumber. Base got a small scuff during uncrating but it sits against the wall so nobody will ever see it.

We're three months in and it's still cranking out full batches every cycle during the rush. Took two of us about twenty minutes to get it uncrated and leveled behind the bar. Delivery window was tighter than we expected for a freight shipment, driver called thirty minutes out. Every batch out of the CIM1126FR comes out the same size, no more soft or hollow cubes like our old cuber threw.

Freight company called ahead and the driver had a liftgate ready, got it into the tiki bar without needing a forklift.

Top and bottom elements can be adjusted independently which helped dial in our Neapolitan style crust. Instructions for uncrating were printed right on the crate, made it easier.

The CIM1136HA49 sits in a tight mechanical closet and hasn't overheated once, even with the door mostly closed. We had to shim one corner on our uneven floor but that's on our building, not the unit.

Freight company called ahead and the driver had a liftgate ready, got it into our seafood place without needing a forklift. We're three months in and it's still cranking out full batches every cycle during the rush. We had to shim one corner on our uneven floor but that's on our building, not the unit.

Had a question about the drain routing and support answered it same day. We had to shim one corner on our uneven floor but that's on our building, not the unit. Cabinet is heavier gauge than the machine it replaced, doesn't flex when you lean on it. Freight company called ahead and the driver had a liftgate ready, got it into the assisted living kitchen without needing a forklift. It's loud for about the first ten seconds on startup then settles into a normal hum.

The CIM0330HA sits in a tight mechanical closet and hasn't overheated once, even with the door mostly closed. It's heavier than the spec sheet made it sound, glad we had a hand truck ready. Packaging could've used a bit more corner protection but nothing was actually damaged.