KoKoMo Built-in Power Burner with Removable Grate for Wok KO-PB

Your order will be processed within 1 to 2 business days, with a cut-off time for order placement at 6 p.m. Eastern Standard Time. Orders received after this time will be processed on the following business day.

Shipping times typically range from 4 to 7 days on average, with free shipping available for orders totaling over $200. For orders under $200, a flat fee of $15 will be applied. Please note that we currently only offer shipping within the United States; international shipping options are not available at this time.

The majority of our orders are shipped via third-party freight carriers, such as 18-wheelers. If your order contains items shipped via freight carrier, our team will contact you to arrange a convenient curbside delivery time. To ensure smooth communication, please provide the correct phone number during checkout.

Upon order placement, you will receive a confirmation email acknowledging receipt of your order and confirming the approval of your credit card payment. Rest assured, your card will only be charged once the item has shipped, unless it's back-ordered and requires reservation.

Once your order is received on our end, we'll promptly process it and get it on its way to you!

At Perfection Plaza, we are committed to offering the most competitive prices online. If you come across a lower price on another online store, simply inform us, and we'll gladly beat it. Our aim is to ensure that you have full confidence in receiving the best possible price for your chosen product.

However, please note that our 100% Price Match Guarantee is subject to certain restrictions:

• • Promotional offers such as rebates and buy one, get one free deals are not eligible.
• • The competing website cannot be a discounter or auction platform (e.g., eBay).
• • The competitor must be an Authorized Retailer of the item you've purchased.
• • Price comparisons will factor in the item price, sales tax, and shipping charges.
• • Price matches do not apply to exchange orders or replacements.

Kindly be aware that certain exclusions may apply. We strive to provide transparency and fairness in all our pricing policies.

We want your shopping experience with us to be hassle-free, which is why we have streamlined our return and refund process for your convenience.

1. Return Time Frame: You have a generous 30-day window to return items from the date of purchase. Unfortunately, we are unable to accept returns beyond this period.
2. Shipping Cost: If your purchase arrives damaged or faulty, we will cover the return shipping costs. However, if you simply change your mind, you will be responsible for the return shipping fees.
3. Defective or Broken Products: If the product you received is defective or damaged, please notify us within 30 days. We will assist you in returning it at no additional cost. Upon inspection, we will either provide a replacement or issue a full refund, including the original shipping charges.
4. Change of Mind Returns: Should you decide to return an item due to a change of mind, you have 30 days to do so. Please ensure the item is unused and in its original packaging. You will be responsible for the return shipping costs. Once received, we will refund the purchase price, minus the shipping fees.
5. Refunds: Once we have received and inspected the returned product, we will promptly issue a refund to the credit card or payment method used for the purchase. Please allow up to 7 business days for the refund to be processed. Note that some financial institutions may take additional time to reflect the refund in your account.

Restocking fees may apply in certain situations.

For further inquiries or assistance regarding returns or refunds, please do not hesitate to contact our friendly Customer Support team at Support@perfectionplaza.com.

We are here to ensure your satisfaction with every purchase at Perfection Plaza.